Company Info
|
How do I return an item?
DAWGHUT.com 14-day Money-Back-or-Exchange Guarantee
It is our policy to accept merchandise returns within fourteen (14) days of the original purchase date. If you are not satisfied for any reason, you may return it to us for a full refund if it is:
The following products may NOT be returned:
The return must be initiated within 14 days of your receipt of the merchandise. Exceptions may apply for gift items. If returning to an item to DAWGHUT.com, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted. Refunds will be credited to the original purchasing credit card account number or purchasing Gift Card only. Defective merchandise may be exchanged for other merchandise of equal or greater value outside of the policy with approval from an authorized DAWGHUT.com associate. Please contact our customer service department at [email protected] Return and Exchange Policy We want our customers to be happy with the merchandise they purchase from DAWGHUT.com. To ensure complete satisfaction, we offer a comprehensive return and exchange policy. When you receive your purchase from DAWGHUT.com, examine it carefully. If for any reason you are not satisfied with the order, e-mail us at [email protected]. Explain the problem and we will give you instructions and a return authorization (RA) number so that you may return the item. This number must be written on the outside of the return package so that it can be easily identified. Returns will not be accepted without prior authorization. All returned merchandise must be in like-new condition, and accompanied by the original packing slip and receipt, the original packing (including gift box), and all warranty materials. It is recommended that all returned merchandise should be delivered via the same shipping company used by DAWGHUT.com to ship the original merchandise. We also advise that the item be insured for its full value. DAWGHUT.com is not responsible for returned merchandise lost or damaged in transit.* Upon receipt of your order, with all required information and materials, we will either ship a replacement or credit the original purchase in the form of the original payment based on your request. If you are returning an item within the first fourteen days of purchase, please note whether you would like a refund or an exchange. Credit processing will occur as soon as possible, usually within three days of our receipt of merchandise. If you are exchanging an item, please inform the customer service representative at the time you receive the RA number which item you would like in exchange. This is so we can have your new merchandise ready to be shipped upon receipt of the exchange merchandise. Any order returned without an RA number will be processed as a return. DAWGHUT.com will not process exchanges without prior return authorization. *Shipping charges will be refunded only if the wrong item was sent or the item is defective. We advise that the item be insured for its full value. DAWGHUT.com is not responsible for returned merchandise that is lost or damaged in transit. For Returns By UPS, or USPS, Send To: DAWGHUT.com P.O. Box 70 Cumming, GA 30028 Credit Qualifying returns to DAWGHUT.com will be refunded for the amount paid for the product, including any sales tax if applicable. The customer is responsible for the original freight charges and any return freight charges, except as noted below. Credit will be applied to the original purchasing credit card account number or purchasing gift card within 30 days from the time we receive your returned shipment. Credit can only be issued if the item being returned is:
If your return is due to damaged or defective merchandise, or the item was shipped in error, you will be refunded your entire purchase amount, including shipping. Your return shipping will also be credited. To ensure proper credit for your return shipping, please include a copy of the shipping receipt in your return package. Any item determined to be ineligible for credit will be documented and your options will be communicated to you via e-mail. Failure to respond to the options outlined in the time frame documented in the e-mail will result in the items being returned to you. Damaged or Defective Items If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact us at [email protected] for immediate assistance. All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date. If you return items damaged in shipping to DAWGHUT.com without first contacting us, you may lose your right to make a claim with the carrier. Warranty Claims Some products sold by DAWGHUT.com carry a manufacturer's warranty. Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their websites. Should you have a problem with any item covered under a manufacturer's warranty, DAWGHUT.com will do its best to assist you. Due to restrictions on accepting warranty returns at DAWGHUT.com, please email us at [email protected] prior to returning any merchandise to DAWGHUT.com for warranty consideration. Shortages Depending on the type of product ordered, some orders may ship in multiple cartons and may arrive in separate cartons on a different day. Before contacting DAWGHUT.com to report a shortage, please check your packing slip to verify what was shipped on the order you received. Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date. please email us at [email protected] immediately for assistance in reporting a shortage. |
